FAQ

How do I download files?
Our files are available for download after they are legally purchased by our customers. To do so, please click on the icon of the document after payment. You can then download the document to your computer. The download process is very quick and even dial up modem users can download the file in a few seconds. We use the latest virus protection tools to ensure all files are virus free. If you encounter difficulties downloading a file, please contact us and we will e-mail the document to you.
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What format are the documents when downloaded?
All of our documents are available in a universal text format compatible with any word processing program. All forms come with instructions on how to complete. IF you encounter any problems with the download format, contact us, and we will email your document.
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I did not receive a sales confirmation email. Why?
A sales confirmation/receipt email is sent with each order that Billing Support processes. You must enter a valid email address each time that you make a purchase to insure that you'll receive your confirmation/receipt.
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I have a question not answered by the FAQ! What do I do?
If your question is not answered here and pertains to billing, product download, or the URL (domain name) to the website, please use our contact page form to submit your question. You should receive a reply with in a few minutes.
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How does the billing work?
Your one time purchase is billed immediately to your Visa, Mastercard, AMEX, or PayPal account. There is absolutely no reoccuring fee(s). Once a form has been downloaded, there will be no refunds issued.
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Why does my form list New York as the primary state?
New York is inserted to be used as a general example. Use the editing instructions on your receipt to change New York to your home state.
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How do I edit my form after I have made the purchase?
To make changes to your form you will: (1) Right click document icon (2) Select "Open With" (3) Select "WordPad" or "Note Pad"
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Can I get a refund?
Once your form has been downloaded, no refunds will be issued. This is because your form is a downloadable purchase, and you are unable to return the product. We will gladly email your form to you if you had any problems with your download.
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